Select “forgot password” in the app and reset your password. If you are still unable to log in to your account, call our tech support line.

When you receive a message, simply unsubscribe by replying “stop” to that text message. You will automatically be unsubscribed at that time.

Try checking the connection of the device in the vehicle. Make sure it’s fully connected to your OBD port. If your device is still not locating, please call our tech support line for further assistance.

Visit the App Store or Google Play Store to download your application.

Once you have obtained the vehicle’s VIN and the ikon device’s serial number, call our tech support line and they will add the new vehicles to your account.

First, check to make sure the device is fully plugged into your OBD port. Once you confirm it is plugged in, ensure you are in an area with a clear signal. Parking garages, metal structures, and bridges can block your GPS signal from locating your vehicle properly. If your device still fails to locate, please call our tech support line to have your device restarted.

ikon is a Connected Car System that allows you to track, monitor, and protect your vehicle from anywhere by using our convenient phone application. To learn more about our application, visit our Getting Started page.

In the event your vehicle is stolen and not recovered within the allotted amount of time, Ikon will assist in covering your vehicle replacement expenses.

The Ikon Consumer Application must be downloaded to the Vehicle Purchaser’s phone within 24 hours after vehicle purchase.

After a Police Report has been made, access the “Go to Stolen Mode” on the Ikon Consumer Application” to alert the authorities.

**NOTE** The customer must make an attempt to recover the vehicle by using the installed Ikon Consumer Application’s “Stolen Mode” feature to receive theft benefits in the event the vehicle is unrecoverable.

Claims must be filed (30) days after the date of loss.

If your vehicle has been stolen and you would like to file a claim, click here. To speak to Ikon Technologies Claims Department, please contact us at 888-816-8050.

Geofence alerts can be updated at any time in your mobile application. Visit our Getting Started page to learn how.

Speeding alerts can be updated at any time in your mobile application. Visit our Getting Started page to learn how.

Trip history can be viewed at any time in your mobile application. Visit our Getting Started page to learn how.

You can view your battery level at any time on the home screen of your application. When the battery icon appears green, your battery level is good. When it is yellow, it’s time for a recharge. When it is red, your battery is likely completely dead and will need a jump. For more information regarding battery life, visit our Getting Started page.

Stolen Mode can be activated at any time in your mobile application. Visit our Getting Started page to learn how.

First, check your spam and junk folders for the email. If you still cannot find that email, please contact our tech support line for a new registration email.

If you are able to access your application, you can reset your username and password at any time in the “Settings” screen. If you are unable to access your application, please contact our tech support team for a password reset email.

Remove the device from it’s existing vehicle, plug it in to the OBD port in your new vehicle, and call our tech support line to register the device.

We are committed to providing you with peace of mind and advanced Connected Car Technology with no monthly fees – ever.

support@ikonconnect.com or 888-816-8050

888-816-8050 or info@ikonconnect.com